By Sharon L. Hadden on April 17, 2017
Women-owned and women-focused businesses have quite the advantage in 2017. Between the Women's March, #ADayWithoutAWoman and an unapologetic cohort of Nasty Women, the awareness, power and support of women in business has substantially increased. As a result,
If you're looking to reach more women customers, you first need to understand what drives women to purchase a product in the first place. Here are seven content marketing tips that will help you market to women.
1. Establish an Emotional Connection
While men focus on objective facts, women take both subjective and objective information into consideration, when they choose to purchase a product.
2. Build a Community Around Your Brand
Women are more loyal to brands, compared to male counterparts, and if you're on social media, you're in luck, since women are also more likely to purchase from a brand they follow on social media. Focus on building a community and relationships with your customer, instead of just selling your product.
3. Make Product Information Easy to Find
4. Relate to Customers and Make Them Feel Special
Most women don’t feel like businesses can truly relate to their needs. “Lack of help when needed” is a top problem for women customers. Put yourself in your customer's shoes—you wouldn't want to be generalized, as if you're identical to all women worldwide. Conduct market research to really understand your perfect customer, and then find meaningful ways to show your appreciation for their uniqueness.
5. Encourage Feedback and Reviews
Women also place a high level of trust in online reviews, so be sure to monitor for and address negative reviews, as well as keep an eye on your ratings for social sites like Facebook, Yelp or Google.
. Use this to your advantage and offer promo codes and referral specials to customers who leave glowing reviews about your business.
6. Never Compromise Your Brand Values
. When your values as a brand align with the values of your customer, magic happens. Stay true to your mission and vision, and create content that shares your brand values in a unique way.
Never compromise your brand values for the sake of trending topics, humor, politics, you name it! Not only will you reach more women customers by staying true to yourself, you'll reach more customers who are perfect for your business overall.
7. Strive for Excellent Customer Service
Putting just a little extra effort into your customer service can go a long way toward making customers feel valued, and increase the likelihood of future sales. Your content should strive to provide excellent service through FAQs, email and social media support, user guides, etc.
Overall, women customers want to know that you understand their needs and appreciate their business. Women want emotional connections and meaningful experiences with products and brands, as well as great customer service and rewards for loyalty and referrals.
How do you plan to use the content tips in this article? I'd love to hear about your experience building a powerful fan base of women customers. Leave a comment and let me know.